I was conviced my an Suntrust employee to move my personal
and busines accounts to Suntrust. 2 months after I moved them I got a
letter from them saying my 'free account' would now be 10.00 per month. I
then contacted the branch manager and she assured me she would waive the
fees. 6 months later I got my statements and the fee appeared
again. I contact the branch and the new manager said they would not honor
the letter and the employee who wrote it didn't have the authority to do
so. This employee was a MANAGER. He started arguing with me and
them told me to find another bank.
I asked to speak to the area manager and was given her phone
number. She told me she didn't have time to talk to me and would call me
back. 3 days later she calls and then said they wouldn't honor the
agreement the previous manager had given me even thought it was written on
Suntrust letterhead and signed. We are a small non profit and simply cannot
afford to lose that money each month for fees.
The next day I was reviewing my personal account and noticed
where there was a statement print fee. I hadn't requested this and called
to find out who did this. Apparently it was a former employee of mine who
did this for no apparent reason except for being nosy or maybe to committ
identity theft. Who knows.
I asked for them to file a report with their security
department. They refused to do so.
I then sent emails to every executive officer in Virginia.
The executive secretary emailed me and said she would check into this.
Almost two weeks later, everyone refuses to respond to my questions or
concerns.
I am at my wits ends and feel like I am against a brick
wall. People from the executive staff all the way down do not care about
their customers and I haven't gotten nothing from them. I have filed
complaints with the BBB and the bank regulatory commissions but have yet to get
anything from Suntrust.
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