On March 14 we had a fraudulent
Charge occur on our checking account in the amount of $671.00. We filed the
Fraud with the bank and the started the investigation process, we also changed
Account numbers to prevent any other charges showing up. We faxed all the paper
Work requested over a matter of a month as we received. Then we received a
Letter telling us that the case would be closed because we did not send the
Paper work in. So we re-faxed the paper work again along with the transmission
Verification report (TVR) from the other faxes, this time we called to insure
That the fax was received and took the name of the person that received it.
Then two weeks later we received a letter that the case would be closed because
We did not send the requested information. So we re-faxed yet again and called
And talked with the person looking into our case to make sure the fax was received
And it was.By now, with all the faxing and re-faxing, we are into the end of
June. Then on June 30 Wachovia took the $671.00 back out of our account and
Caused four checks to be returned along with NSF fees. Called the investigator
Annie Johnson several time over a two week time frame, she never returns phone
Calls and was told when I did talk with her that she does not have to return
Phone calls.in addition, talked with her supervisor Tracey Naylor-Collins who
Also said we only call once and do not return phone calls if there is no answer
Of the number we call. WHAT? Long story short, we have been told that the fraud
Case is over 60 days and cannot be reopened and for us to suck it up as a
Lesson learned. Lesson learned, we didnt even approve the $671 charge to our
Account. Also talked with Kathy B from the Online Services Team who now refuses
To provide a name and contact information of someone outside of the fraud
Department that can handle the issue. I thought that we could go about this
Issue another way. Here is the email I got from Kathy B,
Mr. Xxxxxxx, as I explained in an
Earlier response, your case xxxxxxxxxxx
Has been closed. According to Annie Johnson manager, Tracey
Naylor-Collins, the Check Card number was provided to the merchant or company where
The funds were owed. This
Type of dispute must be taken up with the merchant or company, not with the
Bank.
We will gladly assist you with any other questions or concerns regarding
Your account; however, we will not be able to reply to additional
Messages regarding this fraud case, which has been closed.
I appreciate the opportunity to address your concerns.
Sincerely,
Kathy B
Online Services Team
We are being told that they will not communicate
With us any more concerning the matter. We are looking into legal actions
Concerning this. If you bank with Wachovia or Wells Fargo you need to move it is only time before it happens to you.
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