In Oct. 2009 we hire Michael McDevitt of US Fidelity Group to modification are home loan. We paid him $2850.00 up front and when it was done we were going to pay another $500.00. They ask we give them at least a 180 days to get the modification done. And if they didn't get it done in that time they would refund us are money minus $500.00. Did not hear from them on how are modification was going. When I got a letter (dated 04/29) from the bank telling us they can help us with are home loan. I contact Michael McDevitt by email on 05/04 about my modification as it has been 7 months already and also sent him a copy of the letter from the bank. His reply was "received". On June 9th I again ask about my modification. This time Ashley Zoeller Executive Assistant from The Scovis Law Group reply 'it takes time'. On June 14th she email me asking for up-dates on all paperwork for the bank. I got it all back to her by June 16th. I email them again on the July 9th & 12th asking again what was happening with my modification. On July 13th Isabelle Maadi Sr. Processor with Scovis Law Group email and ask when is a good time to contact me by phone as the bank needs more information up-dated. I email back a three hour time line, but no one called. I email again and ask why no one called. Michael McDevitt email back July 15th and ask if Isabelle Maadi called me. Then Ashley Zoeller email telling that Isabelle Maadi is wanting to know when she can call. I again told them what time is best to call. On 08/10 a Alyssa Roth Administrative Assistant with Scovis Law Group email me stating my file is in review. On the 08/18/10,08/24/10 & 08/30/10 I emailed for up-dates and got no replys from Michael McDevitt, Isabelle Maadi & Ashley Zoeller and Alyssa Roth emails were failing to go. Sept 29 Ashley Zoeller conact us to up date again with the bank. Sent what was needed.in Nov. 29th 2010 I sent my seventh email asking about my modification and this one failed. Finely heard from Ashley Zoeller on 12/08 telling us it's still in review. On 12/29 Ashley Zoeller inform us that "of new regulations in our industry that have taken place therefore we are changing our company policy and name. Don't worry, our contact information is essentially the same and you can still reach us at the same number and extensions! There is a new borrower's authorization and a one page explanation letter attached to this email that should answers all of the questions
you may have. Please sign the borrower's authorization and fax back to us at (888) 675-4450". On 01/06 Ashley Zoeller sent me a up date on my file, this was the last time I heard from. On 03/03 I was sending information the bank was asking for and the email was failing. I called and left a message for someone to call us back with a new email, but no one called. So I Fed-Ex the paperwork back to the bank. On 03/15 Jessica Talan Assistant with Audit Processing Center contact me by email asking for taxe returns again. My lender stated calling me in April of when I ask Jessica Talan about it, she said to ignore there calls. On 04/27 Jessica Talan email me and said I was non compliance. And that a must send in the requested documents or your file will be closed out I sent her what she wanted and ask about speaking to Michael McDevitt. She didn't answer my question until 05/12, "He is in a different department. Isabelle and I are handling your case." When I ask for what department & phone number. She email back "I apologize I just spoke with Isabelle, and he no longer works here and I
was unaware so my apologies. If you need to speak with a sales manager I can look into that for you or Isabelle is the Sr. Processor if you would like to speak to her." We ask for a refund by phone and email on 05/16,17, 18,19, 20,23 & 27 of 2011. No answer or phone call back as to why I wanted a refund. Sent another email on 06/24, no reply. On 07/07 I sent again and told them I will contact the BBB, Bar Association and District Attorney on July 24th. Got a reply from a Micheal M. He asked: "What happened to your file? I thought you were in processing and in review at the bank? Did you get declined? Please advise so I can figure out whats going on. What number can I call you on? The reason I dont know is because your file got transferred to processing and I dont work in that department. I will try and help." I reply to him and ask to just refund my $2850.00 But I have not heard back from Michael or anyone else.
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