ISIS DIRECT is a merchant processing company. This is a REAL COMPANY that allows their misinformed, incompetant employees to promise lower rates, no monthly statement fee, no monthly minimum, no yearly fee AND a 30 day grace period in case you aren't happy with their company. THREE employees at my salon signed up to use their machine and services only to find out that the rates they offered were NOT going to save us any money.in finding this out we promptly tried to cancel our accounts only to find out we HAVE NO 30 DAY GRACE PERIOD. Not only that, but we also received statements that included a charge for a monthly minimum AND a statement fee. Yes I know, if it sounds too good to be true then it probably is, but keep in mind that our current company did offer us all these things so it is possible another company may as well. Now, with most merchant processing companies there is what is called a deconversion fee. This is basically an early termination fee. This company's representative promised us that his company would pay this deconversion fee DIRECTLY TO OUR OLD COMPANY. This is another lie. We found out this morning that, not only do we have to pay that fee and ISIS will REIMBURSE US, but also that we have to wait 30 DAYS before we can request reimbursement. This has been the biggets, grossest misrepresentation of a company by an employee that I have personally ever witnessed. And the company will not make good on any promises made by their employee. We are currently contacting the Better Business Bureau about this company. We will wait out 30 days, get our reimbursement, and promptly find another company to buy us out of this contract just on principal.
Do not trust this company or any of their employees!
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