Seeing a unexplained charge to a checking account, for a service that was never ordered can be streesful.
I decided to contact the credit union to find out how this could be, Please see the response:
Thank you for your inquiry. We do understand your concerns regarding our decision to implement a product that requires our membership to cancel the service as opposed to electing the service. As a not-for-profit financial cooperative, it is our responsibility to make decisions that are in the best interest of our membership as a whole. While we do understand that this decision may not be best for certain members, we are confident this decision is in the best interest of our general membership for a variety of reasons.
She goes on to say that it is the responsibilty of the account holder to cancel this service.
0 comments