Usacomplaints.com » Business & Finance » Complaint / Review: Experian - Bogus Charges. #694083

Complaint / Review
Experian
Bogus Charges

I got my free credit report in March and decided to go ahead get a membership with Experian for 14.95/month. The membership allows you to see your credit score, get notification of any changes or activity, etc. After a couple of months, I decided that I no longer wanted to do the membership anymore. At this point, I had been charged one charge in late March, one in late April, and one in late May (all 14.95 each). I called at the beginning of June to cancel my membership. The lady REALLY did not want me to cancel, and kept giving me horror stories about peoples' credit scores taking dives without them knowing and identity theft and yada yada yada. I finally convinced her that I really did want to cancel and was told that I would have no further charges on my account. I also received an email from them stating the same thing. Imagine my surprise when I check my bank statement in late June to make sure they didn't charge me again only to find not one. But TWO charges at 14.95 each on the same day! I called Experian, and they said that the account in my name was indeed canceled but that there were two other memberships that had been opened on my debit card that were not in my name. They said that they could not tell me the full names, only the first letter of the first and last name, which I didn't recognize. I told them that I would NOT pay for this and that it sure was suspicious how everything was fine while I was paying for my membership with them in March, April, and May and the charges they charged for those months where exactly what they were suppose to be, but as soon as I cancel, all of a sudden there are two new memberships opened up on my card in other peoples names. Really Experian?! Talk about shady. Wow. I was honestly astounded. They said they would cancel the two memberships that had been opened on my card and would credit me back for two months. They said it would take up to ten business days to show up in my account. We'll see if they actually credit my account back. I have a feeling I may have to end up canceling my debit card if the charges keep showing up like this. Do not give experian your credit/debit card number... Ever... For any reason... Ever. Trust me.


Offender: Experian

Country: USA
Site:

Category: Business & Finance

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