On 3/30/08, I needed to get my credit score, so I went to EXPERIAN.com and signed up for a membership with a free 7-day trial and canceled it within the 7 days. I guess this is affiliated with FREECREDITREPORT.com because that's what it said on the paper I printed out.
Then in April I noticed I was getting emails from a credit report website (I thought was the one I signed up for and canceled), and I tried to log into the account but I didn't know my password. When I tried to get my password from the "forgot my password" link, it said my account wasn't found. I emailed them and asked them to stop sending me the emails because I already canceled my account, but I never got a response.
Then in June, I noticed I had been getting charged $11.95 a month for May and June on my bank account debit card. I went to the website (CREDITREPORT.com) and I didn't even recognize it. I am very careful about the things I sign up for and always print out verification pages, but I didn't have anything from creditreport.com, who claims I signed up for their membership on 3/30/08, the same day I signed up for the one on experian.com.
I called to have them cancel my membership and give me a refund. They canceled it but wouldn't give me a refund, so I asked for a manager. She told me they couldn't give refunds over the phone and gave me their PO Box address to send a letter to. I haven't sent the letter yet. I also considered contacting the BBB.
All in all, I am very upset about this because I never willingly gave any of my information to creditreport.com. The only thing I signed up for was the membership on experian.com, and I have no idea how I got signed up for creditreport.com, and I don't know how to get a refund.
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