Dear Wells Fargo
I have contacted Wells regarding a PMA charge for my account for $30 on 4/6 when I had my account switched over to a regular checking account that was free as long as I transfer over $75/mth to savings. I unsuccessfully attempted to have this corrected, even after branch agents said they would and an unsuccessful e-mail through here which was never answered. I finally spoke with an agent on 800-TO-WELLS. He "negotiated, " understand the word "NEGOTIATED, " the $30 to $15 after trying to deny I was ever charged the $30 in various ways; even though I was sitting right in front of the computer looking right at it. My question, how can you negotiate a charge that was obviously wrongly charged? It was a PMA charge; this isn't a PMA account, why am I being charged a penny? This is what class actions are made of. You make a few pennies, then you get sued for millions; is it really worth the short term gain? I swear, if anyone looked in this agents background, he defiantly came from one of the federally closed down banks or from Chase or Bank of America.
I have been banking with Wells since '94 and this is the creepiest occurrence I have ever had. I am a Real Estate Broker and Sold Wells many many times. You have obtained millions upon millions of dollars in Mortgages because people trust what I am saying. Wells has had a reputation for being over the scum line forever, but now I am starting to see Wells's name popping up in newspapers, online, word on the street and other places as getting dirty. It use to be the word within the real estate industry if a buyer came in with a pre-approval from Wells that they were good as Gold. Now you are becoming a hands off bank because you are joining the ranks along with Chase and Bank of America.
I just read an article that Wells has lost their Loan Mod incentives, right along with Case and Bank of America... Do you think I want to push your name after clients have read that? I would loose their trust in a heart beat. Please don't hire scum. There is a reason these banks went belly up and are being punished by the feds. The other day when I called, I felt like I was dealing with the local thug on the street in the hood. This was in no way customer service at the Wells Fargo level that I have known over the years. I always felt that I was dealing with a class act, the Nordstrom of Banks, and couldn't understand why others would use anyone else. Now I question why am I with Wells and who will I refer my clients to now for their mortgages. Please adjust, I would hate see such a beautiful establishment and history loose so many years as with high integrity and as the bank to avoid because of their snake in the grass ways. I always heard horror stories about other banks, but never about Wells Remember, word of mouth can make or break you, more than any amount of advertising you can do And the word of mouth is turning against you
0 comments