Complaint / Review
First Consumers National Bank (FCNB)
Ripoff this 77 yr. Old lady in arkansas Portland

I have had my daughter-in-law to help me with this matter on several occassions, trying to find out something from FCNB. I have made several attempts to contact them by phone and by mail. We typed a letter asking someone to call me or at least give me a number to contact a person and not a recording. I even sent them a certified letter just this past week but have not been heard from anyone yet.

They do not even send me statements anymore. I have to call the 800 # in order to make a payment and that's only the min. Amount due.

I am 77 yrs. Old & live on Social Security and it is very very hard. I mailed the min. Amt. Due of $20.00 on February 1st and it was not presented to my bank until February 20th.

When we got online and searched for FCNB this is the first thing we opened, and after reading the consumer complaints from other people I can see this must be a lost cause. I went from a maximun limit of $600.00 to oweing FCNB $790.00 I am now being charged with over the limit fees as well as late fees.

I am always on time with my paymet but I have not received anything (letters or statemnets) from FCNB since November.

Please if you can help I would greatly appreciate it.