When I was first contacted by this company, a salesman named Jeff Swartman, who is no longer with the company came by and told me all the benefits of dealing with the company, how much less I would be paying with MSI and that at the end of 6o months I would own my machine and not be paying as I had to the bank. All seemed well and good, though I noticed that the charges did not seem to be in line with the promised rates. I asked Jeff about this and he got back to me and looked into it and said I would get there "Best rates" starting next month. Well to say the least I took him at his word and figured it had happened, though the monthly settlement reports were nearly impossible to understand; they actually came from Global Payments, not MSI. At the beginning of the year I had a problem with the new CIBC card, which is both Visa and debit not working on the machine. I asked MSI, but basically they kept giving excuses saying the paper work I sent in was not there and that they could not update my machine. Well 4 months later I was contacted by another POS provider who offered to analyze my settlement reports. It was only then I found out that not only was I not getting the rates I had been promised as The best rate, I was being charged more than originally quoted and because I was MSI and Global was paying each of them monthly processing and a bunch of "push" fees as well. Strangely had they simply updated the machine like I asked in January i would have been none the wiser and still be with them and paying all the extra unmentioned charges. I guess with them it is a case of buyer beware. I have asked them to take back their machine and even though I will have to pay a fee for early termination, it is better than dealing with a company I cannot trust!
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