Years ago I was an American Express customer, and was cancelled for no apparent good reason that I could think of. This was early 1981.
A few years ago, as a Costco customer, I signed up for the convenience of tracking all of my Costco expenditures thru one billing.
Recently, American Express cancelled me again, and I had been prompt and paying my bill on time, in many cases paying several times a month to keep my balance down as necessary.
When I paid my last bill, there had been no activity in several days as the card no longer would work at the Costco fuel pumps nor the store checkout.
I went online, paid my bill in full, and immediately upon completion of the payment online, I got "account cancelled" notification.
This was not bad enough. Two weeks later they sent an e-mail demanding I pay them an additional 15.34 cents that I did not owe them, under any circumstances.
I think they do this to a lot of people and then, as many people fear it being referred to a credit collection agency, or scumball house as they all are, and just pay them anyway, I refuse to do this without them showing substantiation of this additional, after full final payment, charge.
But my guess is many people have had this happen. I notified Costco, who did nothing to even take my complaint, and then closed my Costco membership out for both myself and my significant other. Costco has five more years of a ten year agreement with them, and I refuse to do business with any businesses who are linked to American Express in any way, make, nor form. Costco lost a customer because of their business connection to this slimeball outfit.
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