On September 22 someone called offering the merchant card services from Chase Payment Tech.in this conversation he categorically promised me that there would not be a cancellation fee/penalty if I cancelled the contract before the 3 years was up because I made it clear that I did not want to pay this if my business went under. My first mistake, not getting that statement in writing, as I found out when I tried to cancel my contract in approx June.
Part of this contract was that there was no annual membership fee, this IS shown on my schedule A agreement.
2 mths later, on November stmt there is a notice stating that they will be charging a $79 annual fee in December statement and that by continuing with them after Dec 31st constitutes my agreement to this fee. For me to cancel now would cost $2040 in cancellation penalties. (Of which I was told there were none). This is entrapment! My 2nd mistake, I signed the Schedule A and some other piece of paper faxed to me without ever receiving or reading the terms and conditions. I have never seen the terms and conditions. I fell for the pressure tactics used by the rep about how this offer ends “today”.
I called the cust service dept in Jan 09 about the $79 annual fee and she agreed to refund me this amount. I got this 8 months later.
On Nov 09 statement there was the notice again about the annual fee and that by continuing I agree to this fee, at this time it would have cost me $1320 to cancel the contract. I decided it would not be worth the fight.
In the Dec 09 statement the $79 annual fee was debited to my account. Fine!!! January
$79 again was withdrawn directly out of my bank account!!! This apparently was a mistake. I had to wait a month, did not get re-deposited back into my bank account they credited my next months statement instead.
Now in my Dec 10 statement I find 2 charges for $79, one for the annual fee and the other called "Debit Fee Adj/Rev Annual Fee"! WTF
I called on Jan 13 re extra charge, was told it would be credited to my account, check my bank within the week. 31st Jan it still not been credited back. 31st Jan, called again and was told it was credited to my merchant stmt. I asked, and expected, it to be re-deposited directly into my bank account.
Now I am being charged $99 per month for inactivity on top of the minimum $25 and the $10 monthy statement fee. This $99 fee is on the contract apparently. Mar 17 I asked how much to cancel immediately, told $420 and told no other hidden fees. I asked for this in writing but was told they couldn't do this. I've been lied to by them b4, how can I trust them now.
On top of all that I have to pay $150 a year for some bogus PCI compliance company connected with them.
3 years in a row there have been issues with double charges. How many other companies are being over charged? They could be getting hundreds of thousands of dollars in over charges and sitting on that money gaining interest or playing on the stock market!
This company uses bait and switch tactics, lies and basically is corrupt in my opinion.
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