I have a court order stating that I need to produce a copy of my income deposits and where that money goes from those deposits. I MUST have those documents in to court with me by my February court date. Two weeks ago I called Direct Express and requested those documents dating back to July because I could not access them online for my attorney. The man I spoke to said that he would put in that request and I should recieve it in 5-7 business days. Two weeks later I still have not received them. I called today and they said that their system only allows them to go back 90 days and that is all that they can send me and was sent out. I advised them that I have a court order and need that statements dating back to July and I was told sorry, can't do that. What is the purpose of having a service that claims to be safe and secure and you cannot even tell, give to me, or allow me to access any information in reference to my account past 90 days? I have a court order, I HAVE TO BRING THIS TO COURT! They are telling me that they cannot produce this even with my court order when I can get a prepaid card account and can get information on my account dating back to the very first year I opened it. This is supposed to be ran by the government and it is really sad that this is truly a total rip off. They cannot refund money when it is taken out fraudulently, and some transactions say declined but have actually been taken out of the account. THIS IS NOT WHAT I SIGNED UP FOR! I need my documents for court and if I can't get them then they need to explain this to the Judge when I get to court because I WILL be calling them when I get there! It will definately be a priority this week to get my benefits into a new more STABLE account. But I should have known that anything involving the government would be jacked up like this.
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