In my entire 66 years, i have never had such an amazing run-around in a business matter; nor have i ever before allowed myself to be as "ripped off" as i have with capital one credit card!
I had my card for a few years; no problems with payments or anything. Then one day about 8-9 months ago, i noticed that my apr rate was 29.8%. Yikes... Must be an error, right? I checked my old history, and sure enuf, the rate had been 12.9. So of course i called their customer service #. (this part was before the new 2010 laws stopping such raises without cause.)
Four times - i went thru phone customer service (which i am sure is intended to bend your brain into submission thru pain). First, was told "so sorry... Will fix that... Yr next month's statement will show correction." second time: "oh no, we found that you had paid late one month (could not define the month for me!), so the rate is there for the next six months."
I was never able to find my error, but put it down to mail system or my own error. So waited for 6 months. Called at end of 6th month to confirm correction. "oh no, cannot do that... You paid late." i insisted on a manager/supervisor (who spoke english). That manager reviewed all, gave me her name, spoke conference call with the customer service and me... And made corrections to my account - and apologies for the prior mistakes. Even gave me a clear confirmation # and a clear name for follow-up if needed.
And to prevent any errors, began paying online. Then the correction was never made. Called, using confirmation # and the contact name. "oh no, ma'am, we cannot forward your call to a specific person." "no ma'am, there is nobody here by that name." "no ma'am."
Today, reached somebody (sheesh!) who says they can fix everything! I told them i would be closing the account & transferring balance to another card. "no need, ma'am! If you will stay with us into june at your current rate, we have a special sale which will allow us to perhaps drop you to a 10% rate!"
Are they nuts??? June?"maybe"?"perhaps"? What a ripoff they are playing. They may follow the new laws ("perhaps") but they are amazingly arrogant with their nasty treatment of customers!!!
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