We have had a RV loan thru this place for 3 years and fell behind in the summer due to unforseen circumstances. We made payment arrangements to get caught up with this and they were very helpful. Approximately 1 month after setting up these arrangements we get a call that they do not do those type of arrangements so we worked out another arrangement. Approximately 1 month later a person shows up at our driveway to repossess the RV, it was a great surprise. The repo guy had this outragous amount of money we needed to come up with. We immediately called GEMB lending and were able to work out a payment plan that we have been paying every since. Than all of a sudden they send my payments back. This past saturday 12/18 our campground received a call from this same repo man that he was coming to get our RV, our campground called us and we attempted to call GEMB lending to find out what is happening. I have also left numerous messages with the person i was working with to find out why this is happening and he has not returned my calls. I than finally talked to a person on 12/21 and I explained to him what arrangements had been made and that person said we do not make those type of arrangements. We than asked to speak to someone in managment and he said no one was available until around 4 and I said please have someone call me, well no one did. I than left another message with the person i have been working with and again no return call.in the mean time i may lose my RV for making payments as we worked out. We are at are wits end and do not know what to do.
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