The approval letter was sent to me via mail and I responded. I gave the phony company my name and the information needed to deduct the $199.99 from my checking account.ccA deducted the money from my account. I felt ok about the transaction until I tried to call the 800 number listed on the card. I was on hold forever and finally a sales rep answered the phone. I began asking a series of questions such as what is the physical address of CCA? Is there a web site that I can look up information about CCA? What is the name of the bank that CCA goes through? Yes it would've been smart to ask questions earlier, but I needed cash fast and thought they would provide for me.
After being intimidated, the representative could not answer the questions, so I asked for her mananger. The manager came to the phone and we discussed the answers to my questions of which the only answers he gave were questions such as, why do you need the physical address of the company? Why do you need a web site? Then after showing that he really worked for a rip-off company, told me that listed under the terms and conditions he does not have to give me the physical address of the company.
So I asked for printed information on the terms and conditions. He said that he does not have to provide printed information it is the company's policy and they do not have printed information on the company. I asked for their license number and if there was a registered agent for the state of Nevada for CCA. The supervisor informed me that he would give my name and telephone number to the Controller and they would contact me to answer my questions. I then asked who is the CEO of the company and he would not provide that information to me. I immediately told him to close my account because the company that he works for is a rip-off and they take advantage of people using scam tactics. The supervisor told me that I would have to put it in writing to close my account. So that is exactly what Ii did. I sent the letter to my bank, usacomplaints.com, the attorney general's office, betterbusinessbureau, and CCA.
The supervisor called me back approximately 1 hour later and informed me that he would close my account without a letter and send a 200.00 certificate along with the catalogs to use similar to the refund. I agreed and asked for an authorization number which was given to me that he would close the account. I asked for reassurance that he would not debit my account again, and he reassured me that he would not be able to because the account at CCA would be closed, therefore he would not have access to my checking account information. Ii do not trust this company they still have my information and I have taken further action against CCA. Iif you do fall into the hands of CCA, close your account immediately.
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