I recently went into this Wells Fargo branch to drop off a deposit for the company I work for. While in the bank, one of the tellers asked me why I have no account. I explained to her I had a debt with their company over 2 yrs ago when i was younger and last time I had opened an account they withdrew over $100 from my account without notice leaving me in dire straints financially for weeks. It took me a month to recover, I have a strict budget and savings plan. She told me with my permission she could review my account and find out how much I owe them in order to fix the debt and open a new account to set up direct deposit. So later that day I returned to the bank, and the tellers rushed to tell me the "good news"."You actually have a positive balance in a closed account! All we have to do is open you up a new account and you can withdraw the cash on Friday [I went in on a wednesday]" Keep in mind the whole 'We have to open you an account and then we can get you the money...' So I asked a few times before agreeing to anything that I did not owe them money. I even reitterated the fact that it didn't make sense to me, she ASSURED me there would be no problem, and that I DID NOT owe them money anymore!!! So I agree to let them set up the account, then i planned to withdraw the cash first thing on friday and then close the account again, because wells fargo has ALWAYS completely screwed me (pardon the lack of other word) SO sure enough Thursday I go into the bank and recieve $125 of the $325 they owed me. This morning [Friday] I go to check the balance, I had a horrible feeling it had happened AGAIN, and sure enough, $0 balance, and a withdrawal from Wells Fargo to compensate my OLD account which I owed money on. Ha. Knew it. Worst part is, that was my rent money. With no family to help me out, this is fantastic. Due to the NEGLIGENCE, selfishness, and INCOMPETENCE of the teller who ruined my month, my WELL BEING is now affected. So again, I was told BY a banker, NUMEROUS times, in fact, was ASSURED that I no longer owed Wells Fargo money, when I in fact did! Upon speaking with this teller, she sadly informed me theres nothing they can do. The money is gone. When I asked "So I am screwed?" Her reply was puppy dog eyes and no response... Until I said "right?" and she replied yes.
Who else should I trust to know where my account stands other than a banker??? And if they don't even have the ability to catch that I owe them money, something is very wrong. How could you possibly trust a BANK who can't tell if you OWE them MONEY! And why didn't she just give me the cash which they SHOULD HAVE DONE in the FIRST place, OH because she was too focused on her agenda of the commision for openeing a new account. Total B.S. Well, they know I work at a Law Firm, so they are in a for a nice little battle. If you want to be able to SLEEP at night with YOUR money in a bank, DO NOT use wells fargo. They obviousely are not competent to handle something so delicate.
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