Since April I have been having issues with UFS posting payments to my creditors.in August, some progress was made and the past due payments were all posted at once. UFS also had to resend new proposals to my creditors since I had been dropped from the programs (which I later found that many did not get a new proposal). I thought this would be the end of that trouble. Boy was I wrong.
My creditors have not gotten payments since then, but UFS religiously takes out $407 every 17th of the month. I have not fallen behind on paying them and I have advised them each time my payments are late. This go around, I have worked with Pamela and Clarence. Both of which were taking care of my having my accounts correctly credited. Clarence advised me on Tuesday, November 2 that the payments were being reissued out by the accounting department that Wednesday, November 3rd and that it would take 5-10 business days for the payments to be reflected in my account.
It is now November 19, 13 days from the day my payments were reissued. A whole other collection of $407 later and there are still no payments. I have been trying to get in touch with anyone with the office, but conveniently their phones have not been working the past week.
I have also emailed Jaime Lyons as others who have complained have done and were sent notice that my email was deleted. I resent the notice specifically asking for my email to not be deleted this time around. I received the read receipt, but no reply. I emailed her again today; I got a read receipt and no reply. I have not gotten a phone call or email. I have also faxed my situation to UFS and still, nothing.
I do not know what to do anymore other then file a complaint with the attorney general and get a lawsuit going in a small claims court. If I was able to talk to someone I wouldnt be thinking so drastically but since I cannot get in touch with anyone over there since their phones keep giving an invalid entry response. I cant get anyone in new clients, customer service, operator, and even have tried going through the Spanish prompt, nothing.
I do not know of UFS is just trying to avoid their clients or what is going on with their phones but it is very disturbing. I have fallen behind 3 months on payments because of UFs, have accrued over $148 in late fees, and have been dropped from the program by ALL of my creditors. I need a full refund of the payments that have not gone through, of the late fees that I have been penalized with and my first month deposit, since UFS did not stick to their end of the contract.
If anyone can help, whether it is someone from UFS getting everything cleared, or if anyone knows of a lawyer to recommend or of a case already being filed on UFS please send me the info.
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