Doug Hughes, the owner of TRX alliance is a theif. He never sent out tax rebates as contracted when we signed up to provide bank products through his company. These rebates were to be received by us after tax season, in June. As of today's date, 11/15 no rebates have been received. TRX owes me over $2500.
However, Doug and Stephanie Hughes sent out emails asking us to be patient with them since June! Never have I had so much trouble getting my rebate from a tax company. Taxwise was prompt with distributing their refund in the past. This was my first time using TRX Alliance.
Further, I had renewed with them for another tax season, but subsequently closed my business. I asked for a refund from Doug Houghes who did not respond regardless of numerous emails I sent him. I called the company and spoke to Josh who told me the accounts department was going to take care of the refund. No refund as of today's date. Calls never get returned, and I need my refund, since I am no longer in business.
Customer service is no good and I have no idea how TRX Alliance is still in business. My emails and calls go unanswered.
I have contacted my Attorney, but not been able to fax him the supporting documentation yet to have a lawsuit filed, a s I am in school. But on my break, I will get my documents together and call log and file a case aghainst them. I will also be contacting the Attorney General's office to look into TRX alliance practice.
Everyone out there who has gone through this also, please write, or try to contact me so we can have a class action lawsuit against this unscrupulous company.
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