I finally finished my last relationship with Citibank. I closed the safety deposit box. I have been very dissatisfied with Citibank every since they acquired Cal Fed who acquired Tech Fed which I opened my accounts and safety deposit box with.in general, if there is no major issue, I stay with the vendors because I am lazy and don’t want to go through the troubles to start a new relationship.
Every since Citi acquired Cal Fed, it’s one disappointment after the other. I closed most of my accounts with Citi after several disappointments with the services. I only got a joint account there because of my mom. We opened the account when the bank was owned by Cal Fed. I gave Citi another try after I closed all the accounts but did not last long. Generally, I feel Citi doesn’t care about the individual customers at all. Their clerks’ manner toward me was cold – I mean really cold.
My last cold treatment happened today when I went to the branch office to close the safety deposit box. I told them I lost one key and could only return one. They said there would be $25 charge. I told them when I opened the box with Tech Fed in 1998 I have paid $10 key deposit. I was told I would lose the deposit If I could not return the keys. Obviously, it took some argument and finally the new owner, Citi, because they claimed they did not get the deposit but finally they honored the old contract I had with Tech Fed. The clerk who helped me was rude. I was waiting to finish the business with Citi. She asked me to sign a paper. After singing the paper, I did not know that was it so I waited. She finally said that “That’s, you DON’T have to stand there”. So, I left. She could nicely tell me that it’s been taken care and whether I need anything else. No, she did not. Her attitude made me feel that I was so cheap and could not pay for $25 fee.
I had very different experience with Chase some time ago. Chase has been sending me $100 bonus card. So, I went to the branch office to check it out. Immediately when I walked in the office, a person came to me and greet me warmly. I asked her about the $100 deal she showed me the person who could help me. To make the long story short, at the end of the visit, I opened many accounts with Chase, which I probably don’t need. But, I feel I have been treated like a VIP despite I am not rich at all.
I know all services may eventually cost me but I would prefer to pay for a service when I am treated well instead badly.
In the future, I won’t do business with Citi Bank and Bank of America. But, I am happy with Wells Fargo and Chase so far.
0 comments