Comerica has outsourced their home equity loan servicing to a company in Pittsburgh called CLC Consumer Services. For me, the transition has been horrible. $2000 worth of payments that were made on this account over a two month period were withdrawn from my Comerica bank account via web banking and hung in cyberspace for up to a two week period before being credited to the new account.in the meantime I began getting late payment notifications and charges - all with the Comerica logo emblazoned upon them. My calls to Comerica did not help the situation, and it was never revealed to me that a third party unrelated to Comerica was involved. Having spent many hours on the phone with both Comerica and CLC Consumer Services, I think I now understand why there are such gaping holes in the communication process. I was met with nothing but rudeness and exasperation from both Comerica and CLC Consumer Services in my efforts to solve the problem. Only through extensive detective work on my own part was I able to trace what was happening with my money. Now I am working to make sure I don't end up demerits on my credit record. Hours of my time were spent piecing this together and still, $800 of my money is yet to be "found." Terrible distaste for Comerica and for CLC Consumer Services (a division of PNC Bank) is left in my mouth
If you have also had a bad experience with this transition, I suggest you call Tovah Powell at CLC Consumer Services. She is in the client satisfaction department and her direct line is (412) 803-0871.
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