I contacted Wells Fargo in Septemeber of this year because I was having issues with making my payments because of my husband's illness and us only having one income currently. I have had issues with them in the past their customer service is just awful. I have never experienced such awful, unconcerned and inconsiderate people in my life.
So I made a forbearance agreement and the went over everything with the representative and even wrote down what we talked about because of my past experiences with WFHM. I was told that I could call in a make payments on the agreement with out having to pay the $20 processing charge. I called back a week later because I had not received the agreement in the mail and the representative stated the same exact information to me that I did not have to pay the $20 processing charge because I was under the forbearance agreement.
When I called to make my payment the representative was rude Cindy was her name and she tells me that I have to pay a $20 processing charge. I informed her of what I was told by both representatives when I set up my agreement. Me and Cindy go back and forth. I ask to speak to a supervisor, Cindy then tells me that they are going to tell me the exact same thing so did, that I have to pay a $ 20 processing fee.
So now Allyson gets on the phone who is a supervisor or senior representative and tells me because my loan under a certain type of modification and not regular modification that I have to pay the $20 processing fee. I told her that I was not paying a extra $20 and that I would just mail in my payment that was due on the 30th. Today is the 29th
So if I would have known that I had to pay and additional $20 I would have sent the payment off earlier. And when your under a forbearance agreement you can not use their website to make payments.
I really wish they would sell my mortgage.
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