Hi,
I am using HDFC Forex card since last 3 months. This is a corporate card given by my employer.
Transaction Details:
On 22nd Aug my hotel reception swiped the card to make a transaction for $850, but transaction failed. So they swiped the card again, this time it was successfull.
When I checked my card statement next day, it showed me 2 debit transaction txn of $850. I immediately contacted my hotel front desk. They said in their system only 1 txn is successful and 2nd one is deleted/cancelled. They provided my printed copy for the same. They told me that, its upto my bank now.
Next day I contacted HDFC Bank on India no. (as they do not has US no.). They provided me a complaint no. And with a assurance that they will look into the matter.
Couple of days later I contacted bank again, this time they told me 'refund will come in 35 days'. This is really frustrating. They also asked me to furnish documents that says txn was cancelled.
I got the documents scanned and send them on email. They again responded me that they cannot refund on behalf of these documents and will refund only after 35 days.
I waited for 35 day's period. Now its more than 40 days. There is no refund yet. I have mailed them yesterday and they have stopped responding to my emails as well.
I would recommed not to use this HDFC Forex card. Even if you have, do not use it. Is there any senior bank person looking at it. If yes, please respond.
Thanks,
-Kapil Pandey.
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