I have only been banking with Bank of America for one year now, but it hasn't been a good expieriance thus far. This past week though was horrific. My lovely wife and I spent the weekend in Louisiana to celebrate our 1 year anniversary. We made a mistake in our spending and unintentionaly overdrew our account.
An old purchase surfaced late and one of the hotels charged us an extra $30 to park that we weren't expecting. We discovered the error upon our return and notified the bank to resolve the issue. At that point their were already $140 worth of charges for our $90 dollar mistake. The customer service representative suggested we not take any action yet because their were more penalties pending. She told me they would be able to work something out with us on all of them once they cleared. Nine penalties and 2 customer service reps later they told us their was nothing that they could do. So now Bank of America expects us to pay $455 of penalties for a $90 mistake. I went into the branch to resolve the issue and was told that I shouldn't have followed their own reps advice and that they could not check with their own customer service department. The associate I spoke with left me waiting twice to speak with the branch supervisor, and both times returned stating she was unwilling to work with me. She never spoke to me personally and simply had him give me her card and placed our account on hold. I explained to them I have a small struggling business and my wife is a part time teacher. We could manage the $140 fees but $455 was just not possible right now. Don't you think that is a real bully tactic?
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