TD Bank took over Commerce Bank which had an excpetional approach to customer service, and to no surprise, won the JD Power and Associates Award for exceptional service. It is no surprise that this ranking has dropped for the past years that TD Bank has consistently destroyed Commerce Bank's customer service model. Sneaky fees, delayed availability of funds, and long wait times on the phone. I hope JD Power sends me a survey for these creeps so I can voice my dismay. I'm sure I'm not alone though, so whoever gets the surveys should SLAM these crooks. I paid $210 in fees, mostly on transactions valued between $1 and $5, due to a single overdraft mishap. These practices are foul. We don't expect this, coming from the excellent service provided by Commerce Bank. I am seriously considering switching banks and I hope others will do the same because that's the only way it will really have an impact.
0 comments