I had a Bank of America card for over a decade. When I canceled the account because the reward program didn't fit my need, no one asked me if there may be another card or program that may better meet my needs. When I called back to inquire about another card they had that had no annual fee, a young lady through the executive line informed me that all cards carried annual fees. When I shared with her, about her own company, that, indeed, there are BOA cards out there that require no annual fee, she simply said. Uh, I'm sorry there's been some confusion, you're right, that card was overlooked. To which I said, "I'm sorry, if there's that much confusion with your offerings, then perhaps I should contact another bank."
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