My Wife and I were forced to become a BBVA Compass customer when they bought out Guaranty Bank. The employees at Guaranty Bank tried to make the transistion as smooth as possible, but there are always differences in banks I suppose. The differences between Guaranty and Compass are more a kin to day and night. Guaranty was for the most part warm and friendly while compass was like 'give us all your money and shut up'. Guaranty had a policy for customers, if you were interested, that allowed you to accidently overdraw your account, occasionally and you were basicly given an automatic loan to cover it. You would pay for the conveniance, and repay the loan and go along your marry way. Compasses policy is more like 'you accidently overdraw your account, EVER, and we will RAPE you repeatedly untill you are dead, or broke, or both'.
My wife wanted something from the store and I told her to check the online account to make sure we had enough money to cover it. She checked it and there was a little over $200.00 in the account. The scheduled direct deposit was about four days away. She spent about $135.00 which was more than I suspected and the next day the automatic withdrawl for the Electric bill was taken out. This brought the balance to a negative amount. Well naturally within an hour there was a $38.00 NSF charge applied. Then in the next couple of days eleven more things came in that I had not known of totaling $226.56. These 12 items run the charges up to $456.00 in overdraft fees. I don't know what happened to the Guaranty agreement that was supposed to remain in place, but obviously it was gone. I called and asked how could I stop this onslaught and they said there was a new law coming into effect that would allow a customer to stop the automatic withdrawls from your account if the balance was below zero. I said OK I want to do that, and they said it would take 48 hours to put it into effect. How do they figure that? It only takes seconds to do anything in their favor, but days for anything in the customers favor. If I did something like this to someone else I would be in jail for years.
I have since got shed of BBVA Compass and changed to USAA which seems very customer oriented. The fees are minimal to non existant and so far I am very happy. I will let you know if I am not. You can be very sure BBVA Compass has already paid for the advertising program they will get from me for life. If they are waiting for a good recomendation from me to continue with business in Texas they had just as well pack up and move back to Spain. Read through some of their Corporate pages as to their policies and mission statements if you want a good laugh. I can assure you the one about 'making money' is correct and they mean no matter who they have to step on to do it. Remember the movie 'International'? I suspect this is the bank they were refering to in the movie. The more I learn about them the less I want to do with them. Thanks for listening.
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