Denver Property Management Company (CPMG), continues to be very unprofessional and unresponsive to its homeowners of my residence and also the HOA Board. CPMG is definitely an archaic organization that's understaffed and affected with neglect and negligence. CPMG isn't skilled or likely to handle more contemporary upscale apartments, they mainly handle low-end condo structures, retirement houses and suburban developments in Aurora, Co.
With my residence, an upscale shop loft condo in Colorado, CPMG is very bad in answering homeowner's concerns, issues as well as problems (despite their crisis numbers and connections). Their workplace isn't correctly prepared to complete their work — we frequently discover mistakes in payment and missing paperwork, plus they would rather talk via snail-mail and therefore are uncomfortable using mail.
They greatly depend on 3rd party companies and suppliers to service their qualities, that will be equally more costly and leads to inconsistant and unreliable company.
After six years with CPMG, my building chose to change to some reliable organization. The move was well-planned and also the new administration organization was in position before we provided notice to CPMG. We applied an overlap of administration businesses to make sure an effective and easy move, nevertheless, CPMG was excessively upset and acted unprofessionally upon our notice. Customer support was quickly nonexistant, CPMG wasn't really supportive with both HOA Table and also the new administration organization, and quit several duties alone to. CPMG also sabotaged our heated water program, that was a continuing problem we've worked previously with CPMG but fortunately our new administration resolved the issue in a of months in the place of decades with CPMG plus they also found areas of our heated water system unusually removed and broken following the takeover.
I'm happy that people have remaining CPMG, since I instantly observed greater support — they have a live person addressing their telephones as well as their in house technicians are extremely skilled and returns calls within 15 minutes and may be-at my building within half an hour, not thirty days with CPMG. Additionally our HOA fees has fallen after departing CPMG, due to greater effectiveness of our new firm's business methods, in-house technicians (in the place of third party), and correct and correct accounting.
Our research has unearthed that the Greater Business Institution had provided CPMG their toughest possible score of 'Y'. It was because of accounting neglect and bad unresponsive customer support, and unfortunately all of the grievances on CPMG hasn't been solved.
Our advice to anybody who's buying home management organization would be to avoid CPMG. And also to those individuals who have CPMG as their administration organization, please contemplate another company — you'll save a lot of cash and complications within the long term as well as instantly.
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