I was levied by the IRS and then the bank took a $100 "legal fee" for processing the levy. However, they never informed me of this fee, even though the law firm I work for is across the street from them and I had been their customer for over 2 years.in response to the $100, my account was overdrawn and I was charged an additional $315 in overdraft charges. Then, as I was paying it off, I received a call from their collection company but did not get the woman's name who agreed I could have until July 28 to pay the remaining balance.instead, on July 26, they did a "Charge-Off" without allowing me the full time to pay it. The bank issued me a letter stating I did not in fact owe any money to them in the hopes that would allow me to open other bank accounts. They acknowledged that better customer service might have alleviated the charge-off but said because the woman at their collection agency never placed any note in her computer file on me, stating I had until the 28th date, there was nothing they could do. Elliott at this branch was helpful but in the end, I still got completely screwed. I work for business 20 feet across the street from this branch. I am SO disgusted I could cry. Because of some anonymous collection agent's negligence in not noting our conversation, I have a charge-off on my credit even though it states "no balance owed" or whatever, it still shows a charge-off. I will tell everyone I know about the treatment I received at the hands of Associated Bank and their shady collection company. Do not bank here.
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