I have had my home loan with First Franklin Loan Services for over five years. I was always on time with my payments so I was given a fixed rate. However after August I lost my child support and on February 08 I was laid off of my job.
I began back in August sending in documentation stating I neededa modification to which I was told repeatedly I did not qualify till mywhole credit report reflected my life was in disaster financial status. The Supervisor I spoke to told me he had a person who had asked for a modification that had not paid their house payments for six months but due to their credit report reflecting they where paying all their other bills on time he was foreclosing on their home. He then said if I did not like it I might want to contact my Congressmen. He was very rude, condescending toward me.
On February 08 when I was laid off of my job I called them immediately. I was assured by First Franklin representatives three times that I qualified for a Forbearance an then another review for a Modification.
My file was assigned to a Mr. Joseph Lacey ext. 72134. He requested I send in 3-months of bank statements which I did along with all documentspertaining to my bills, finances, and confirmation of being laid off along with my unemployment paperwork. They verified they got it and scanned it into my account for Mr. Lacey. When I called to speak to Mr. Lacey on March 26th he denied he got the requested paperwork. Witha great deal of insistence I got him to look in his system to which he found the paperwork. He acted like he had no idea I was requesting a forbearance which struck me as odd since he was the one who asked for my bank statements.
He said let me talk to my Supervisor. He thought he had put me on hold but I overheard the entire conversation. Mr. Lacey acted like he had notprior idea I had asked for a Forbearance. His Supervisor, some female after she took a brief look at my file, said tell her NO, that she needs to pay the full amount or we will foreclose in 4-months. He got back on the line and said he could not approve my request for I made too little money on Unemployment. He said Ihighly recommend that you pay the full amount due. He said he would look at it again to see if I qualified for the New Fannie Mae guidelinesthat where coming out in about a week for he had 10-loans on his desk for the same request.
I called yesterday, March 30th and asked the person I spoke to if Mr. Lacey had approved my forbearance yet. The rep read off the notes again to me and said my forbearance was still being reviewed, it was notapproved and it was recommended by Mr. Lacy that I pay the full amount. I asked him about the statements I have found on this site from others if these specific statements where true about their business practices to which he said that First Franklin always conducts their modificationslegally? I said why did you tell me I qualified for a forbearance then amodification and now your telling me the opposite? How does one pay when they are laid off? The rep just said pay or we foreclose period.
I have contacted an attorney for I have been lied to by First Franklin Loan Services, and want to know if any attorney is willing to help us with a Class Action Law Suit?
I am trying to register with NACA in the meantime for help.
The business practices of First Franklin Loan Services reflect dishonest double talk, and lies. I am concerned they are taking advantage of their customers only to regain the properties, take money from the government illegally and get as much money from people who have been thrust into a serious financial situation against their will without any mercy or help. They tell me lies by script then turn around and talk to me like Iam nuts to think they have any intention of complying with the New Federal Mortgage Regulations.
I wonder from the treatment I have had with their company, if it is possible they are illegally taking these Federal Modification funds, refusing modifications and getting away with it legally?
From what I can see they have exhibited dishonest and misleading promises to us the customers, they never send any paperwork to document their intentions to help us and should be reported to the Federal Government for such illegal investigation based upon their actions. Thisis based on my own experience and other postings I have found on this site. I have sent my situation to Fox News for help also.
Is there anyone out there that has any answers?
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