I contacted Relieve Resolution regarding assistance in lowering my monthly car payment when I became unemployed. At first the company was real good on calling back and getting the information to me. The fee was $800 but because the holidays were around the corner they were offering a discounted rate of $495 with half up front. I sent $300 to negotiate a lower interest rate with my auto finance and they cashed my check the same day. I thought ok this will save me some money. 2 months later and nothing but collection calls from GMAC. I explained what was being done and they said no one had ever contacted them with the exception of a female requesting an extension (to extend my monthly payment a month but still incurring interest.
I was SHOCKED! I called and called and called and called some more and nothing. I went to their website and it was taken down. I was soo mad at this point. I finally disguised my phone number and the person who I was dealing with answered the phone with some Law Office in the title. I was like WTF! I got nothing but the run-around. I should have know the quality of this company when the person I was dealing with would send me emails that were misspelled or forgot to attach attachments or forget to add anything in the emails.
I filed a complaint with the Better Business Bureau. They are located in Irvine CA. Look them up they have a rating of "F". They refused to answer their request for a call-back.
The owner of the company called me irate that I had filed a complaint and I explained to him why I did that and it wasn't fair that I was charged and 2 months later not even an email explaining where my progress was.
He stated that if I took back the complaint he would refund my money. I told him that if I did that, how would I know he would give me a refund. After all no one answers the phone or returns phone calls. He gave me his direct line. I tried removing the complaint but the BBB wrote this:
"The BBB does not remove complaints under threat that that is the only way a business will assist a troubled customer."
I tried calling the owner and YUP just like normal... Nothing. Not a call or email back. The BBB finally closed the complained and gave them a "F" rating.
They seem to also be operating under different aliases (360modifynow.com, relieveds.com and automodnow.com). I don't want other people to be scammed by this company, PLEASE STAY AWAY!!!
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