These sneaky thieves had someone with a heavy accent speaking too fast call my business and ask whoever answered the phone to authorize a monthly fee for service out of my merchant account. They supposedly followed up with a merchant 'pack' of information. Really?
I run a B&B and they called the general number where anyone from the gardener, guests or dog catcher could answer. When I asked how they got authorization since I am sole owner and the only one authorized on my account they played back the authorization recording and I couldn't understand the speed reader who could have been calling from Bangladesh!
The customer service person Kathleen was rude and snide and kept talking to me like I was an idiot, acted as if she had an audience (I heard laughing in the background) and I tried several times to ask her a question and she yelled at me for asking the question, then answered a question with a question. She actually told me to stop talking. Clearly she was trained to not give answers.
This fraud must be accepted by the banks businesses have credit card services through. I deal with Regions are they getting a cut of the action???
Then she had the nerve to say 'maybe you better check your account closer'.
She did say she was authorized to close the account and refund me $49.90. They ripped $848.30 out of my checking account without a signature or my verbal okay! Ever!!! How does this happen???
I said I was thinking of taking advantage of all '90,000 lawyers available to me through this service' because of this fraud perpetrated on my business and she said 'I'm closing your account and refunding $49.90".
It is actually 42 separate acts of fraud and deception. One for each months withdrawal from my account unauthorized.
I asked for her supervisor, Dawn Schultz. Who even knows if she exists.
Is this my fault because I didn't question this immediately? Probably. However, in this age of rising bank charges and fees this group of blood suckers count on busy small business owners to think it's another fee and lump it in with the rest of the blood money. Look at your account, how many MS (merchant Service) charges are there?
Read your statement and question ALL charges!!
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