I found 3 unauthorized charges in my bank account. When I called my bank, they tried to contact the company that submitted the charges but they would not give them any information. Another employee of the company called the companies to inquire what the charges were for and who authorized them. I then made a second call to gather as much information about these companies as I could.
It turns out that they were the same company with two different names (Merchant Services Protection Plan / Business Technical Care) and phone numbers. The third charge came through as Discover Network Services and was addressed by the phone representative when we contacted Business Technical Care. We discovered they were the same company because the same person answered the phone at both numbers. After asking more questions about the company we were able to determine that the Company name is Legal Club of America and that they were able to charge our account through our Discover merchant account.
Their representative claimed that this charge was authorized by one of our employees who stated that she had authority to enroll in this service. The employee is a receptionist that does not have that authority and is well aware of that fact, and states without reservation that she never authorized this service. She has been with our company over two years and is very trustworthy and is an excellent employee. Of course the company had no documents to verify that we had signed up for this service.
They stated that they would discontinue the three services and would refund our money, although it would take a month to get our money back. They gave us confirmation numbers but we have no way of knowing if they will be true to their word. The charges were for $39.95, $29.95, and $49.95 and were to be withdrawn monthly. They weren't content with defrauding us for one service, but tried to slip by three different products with three monthly charges appearing on our bank statement as three different names.
If this company does not refund our money and does not discontinue charging our account, there is basically nothing we can do to stop it. Our company has 4 different bank accounts and 3 different locations which accept Discover cards. So far they have only done this at one of the three locations. I don't know if they will, or have, tried to do this at any of our other locations.
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