The first complaint is when I received an unauthorized bill from them for over $500.00. I called and they stated that I authorize this one time charge for satellite until the lifetime of the car. When I told them that I NEVER told them to do this, they told me that my husband obviously authorized it. I proceed to tell that my husband has his own car and he doesn't drive my car, so why would he call XM satellite for services? After talking to 3 different departments and my blood pressure being up, they took the charge off.
Secondly, they called me persistently and consistently telling me that they had a trial offer for me for 3 months. I agreed to the charge, they billed me and I paid. Shortly, afterwards, I purchased a new car and with the new car purchased, I got a trial XM period. I called XM to transfer my services and they told me that I would still get the trial offer with my new car, and the services that were paid for would be transferred to the new vehicle after the trial offer was over. When my trial offer was over for the new car, they turned my services off. I called in regards to my services that should have been transferred and after talking to 3 different departments, they finally agreed to turn my services back on in Dec. After talking to the last rep, who told me I should have services until March, I received a phone called consistently everyday at home and work regarding signing up for a 6month-1 year contract. I repeatedly told each rep that I currently had services and that I wasn't interested. When I spoke to the last rep, who called my job, she told me that she didn't have the information from the other 5 calls and that I needed to call another dept to get them to stop calling my job. I had asked her 5 times to take my work number off her list. And this is the only reason I stopped getting phone calls from them.
Lastly, I just received another unauthorized bill from XM again today for the same services I've paid for. Long story short, I'm so tired of debating with them, I told them to turn my services off and $0 the balance out and I will never use them again. Finally after 5 mins Elizabeth agreed to reverse all but one month charge. That one month was the month that I had already paid for. Finally she reluctantly, agreed to $0 the balance out after I almost had an aneurism.
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