I have personally paid an exorbitant amount of overdraft charges to US bank in the last 6 months. And this is due to their ongoing "Shady Policies" associated with this matter. They continue to hold deposits, and approve debit card purchases, then just rack up the charges. Let me quote my financial advisor's advice, "take US Bank off the pay roll".
US Bank gives you a 5 star guarantee which includes customer service. Let me tell you about my current customer service. The manager at the branch told me "we hold checks for deposit for 3 business days, we will clear any withdrawals but until the check clears you will be charged overdraft fees." The district manager told me "we are operating well within the banking commissions guidelines."
Now, consider for a moment the current technology, we can do almost anything via computer and/or cell phone instantaneously. Yet it takes the bank 3 business days to verify "via computer (latest technology)" that the funds are actually there to clear for spending. Yet they can clear the checks written against my account within 24 hours.
I also have another complaint, when viewing my account on-line, any transactions occurring after 4pm are posted on the next business day. But if both a withdrawal and a deposit was concluded after 4pm thus posted on the next business day, US bank processes the withdrawal pending first, then the deposit. Just another way for them to cheat me out of $33 per transaction.
US Bank is shady in all their dealings, I warn everyone reading this, I will also warn everyone I associate with against this business "demon".
Deborah Hatton
Dayton, Ohio
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