Ever try to get a straight answer out of Wells Fargo about your mortgage? Ever have it happen that you get six people who have 10 different stories? Here's proof it's lying and it's intentional. This is a job description I found on their website. Especially note the part where they are required to "understand and apply investor guidelines."
You have to appreciate their twisted sense of humor in this, though, because this talks about "financial counseling" when it is a collections department. There is no "counseling" involved in any of it. When you call, you have to listen to 5 minutes of them telling you they are asking for information to collect a debt before you can ever get to a live person.
Discipline Loss Prevention
Division Home Mortgage
Location California
Job Description Part Time Call Center environment position which entails 5 hours per day with varying shifts available M-F from 6 AM-12 PM or from 3 PM-8 PM and Saturday's from 6 AM-2 PM at the San Bernardino CA home mortgage campus. On the phone solving customer issues and collecting on delinquent accounts. The objective is to provide assistance and/or financial counseling to delinquent borrowers to determine appropriate repayment plans and foreclosure alternatives. Maintain Department standards related to incoming and outgoing phone volume and service excellence. Understand and apply investor guidelines to minimize delinquencies. Perform miscellaneous duties as assigned or required. Ability to work a flexible shift.
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