On 11/28/09 my shopping experience with sears has mean nothing but aggravation, i purchased a treadmill after being told there were three in-stock, no more than ten minutes i received a call informing me they had none in stock, i took the option to wait for one them to order one. 12/9/09 received call from sears letting me know my purchase was ready for pick-up, called the salesman (Alex), to ask why it was for pick up, when i paid for delivery, at that time i found out i wasn't even in the system. After some time i was told everything was taken care of and would have my purchase delivered 12/12/09. Today they brought the treadmill, had to take it back due to missing parts. I called sears, talked to the manger (brain), i was told i could wait another two weeks. (unacceptable). I informed him of all the inconvenience i have been through, and how i felt they should make this right. When asked what i would like them to do, i said i feel they should give me a treadmill that they do have in stock for the same price i paid, even if that meant going up a step. Brain informed he would meet me half way on the difference, which meant i would have to pay a couple hundred dollars more. I declined and canceled my order, why should have to pay more than i can afford, when all this could have been avoided by the salesman making sure my purchase was in-stock.in case there is something you can do to make this right i have included my sales number (018040716458) thank you.
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