After years with Advanta Bank and having to continually call and complain about sudden rate increases into the 20's, which they always reduced after I challenged them back down to the teens, they finally made my rape permanent when they jumped me from 11% to 30%. It was just two months previous that I accepted a 7.9% balance transfer and then they lower the boom when the balance is so high that there is no way one can pay it off.
When I called to challenge them the only excuse that they offered me, since I was always on time and usually paid extra on my account, was that it was permitted in their agreement and it was perfectly legal.
Now how is that for customer service.
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