I opened an account with this company back in the year of 2004 in the Hardeville, SC. I had direct deposit setup so therefore deposits to the account were being made on a regular. The account had been established for about 2 years when the nightmares began.
Well I moved back to North Carolina and when I would make a deposit with anything other than cash a hold was being placed on the funds because I was considered to have an out of state account. So I closed the South Carolina account and reopened it here in North Carolina.
I began receiving numerous overdraft notices and when I inquired with the bank as to what was going on with my account I was informed that the larger transactions were paid before the smaller transactions regardless of the order that the transactions may have been created and ATM withdraws are not immediately deducted from the account although the balance on the receipt reflects that it had been.
In September on a Friday I made a ATM deposit of a check and $100.00 was made available and the receipt showed that remaining funds would be available on that following Tuesday so I paid several bills with on line banking to be posted on Wednesday. But when I attempted to log into my account that Tuesday I wasn't able to.
So I contacted the bank and was directed to speak to someone in Account Closure only to be advised that my account had been closed due to a decision that the bank made and the reason why was because I considered to be a high risk due to the deposit I had made with the check and because it was a large amount check. And they had made the decision because they had received verification that the funds for the check were not available.
So I asked to speak with a supervisor was told there was no one else that I could speak to about the situation. My husband called back only to be hung up on. I placed a call to the corporate office in Charlotte, NC and asked for the e-mail address of the CEO Kenneth D. Lewis and was told that he didn't have a company e-mail address.
I contacted the Recovery Services dept. And spoke to a representative that advised me that the funds were available in the account but due the account being closed that the only I could do was to wait for the bank to issue me my refund check. I contacted Account Closure again and advised them of the information that I had been given and it was at that time that I was told the I would received a refund check but it would be 15-20 days later and not a day before.
I contacted Recovery Services again and requested a history print out of the account and with my addition over the period of time that we had established this account we have paid over $5000.00 in fees due to the way they processed the account only to collect fees.
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