I am filing a formal complaint against a Mortgage company for stealing 2500.00 from me? They claimed they would help me with a Modification but as of today, I have had to do EVERYTHING on my own. I actually spoke to Bank of America yesterday and they advised me that they had only spoken to US Mortgage Funding ONE time. Now US Mortgage Funding has told me that they were working with them and trying to get our modification done but it seems that they have done nothing. They took money out of my bank account without me knowing, then they said due to the inconvenience they would refund me 400.00 and I did get a check for 300.00 but they promised to send me the other $100.00 and I never received it. As for the Home Loan modification, I was told I would have 3 trial payments and it was approved, and I was just notified by Bank of America that it wasnt approved, and I am on the 6th trial payment and the modification still is not in place as promised.
Bank of America also needed all of my documentation that the US Mortgage funding was supposed to provide them with and apparently did not and now they are asking me to provide them with all the documentation after I sent it to US Mortgage funding 5 times! It looks as though there was no reason to pay this company when I have to do everything myself after all. I have called them, emailed them countless times and keep getting calls or emails saying they will take care of it, and still nothing happens. Its been 7-8 months now and I want my money back! They did nothing for me and I am broke enough with this economy without being ripped off by these companies. I heard these companies were not the best, but my husband was very ill and I didnt know how to do it, so I figured it would be easier to pay someone to help us and they claimed they would do everything and walk us through until it was complete and that they were a great company and all.
I did research them on the BBB and they didnt seem bad or anything so I paid them half down and then one night went to my bank account 2 weeks later and they took the other half without even telling me and I had checks bouncing all over and was very upset. They have had several employees that are no longer there. It seems every time I call them the person I spoke with is no longer there and I am very angry and I just want my money back and I will finish the modification on my own as I have been doing anyways. They havent done anything except cause us more heartache and grief then we already had with coming close to losing our home. We are honest hard working Americans trying to save our home and these folks just took our money and did nothing except what we could have done if we knew better. I have pleaded with them that I was going to file a complaint but I guess they do not care. I guess they have so many modifications right now, that they have made their money and they continue to lie and ignore me.
I have proof of at least 6 emails that have lies in them and I have voice messages with the same lies in them that they told me they were going to send me my check for $100.00 for the bounced checks and that they were going to help us with the modification but nothing has happened still. My husband and I are still upset and worried that we may lose our home and now I had to fax paperwork over to the bank myself and provide them with the documentation that US Mortgage was supposed to provide them with a long time ago. This is terrible that Americans are struggling enough then to have predators taking advantage of them makes life even harder. I understand you guys cant do anything as far as a refund, but I definitely want this complaint filed so that hopefully they will get in trouble after so many and stop hurting innocent folks like us.
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