I popped my Comcast bill rec'd nowadays, 10/19/09 day on statement. I noticed the quantity owing of 635.38 for 2 weeks. I had been surprised. You will find 14 adult films billed with this statement. The times are Sunlight 9/27, from 6:30am to 2:30 pm, Friday, 9/28 8pm to 10pm, Tues 9/29 6am, Wed, 9/30 12pm, Thurs, 10/4 6amto 1:49pm. I instantly named customer support, worrying that used to do not purchase these films. I'm just one 45yr old mom having a 12 yr-old boy. I don't possess a spouse or perhaps a sweetheart with no additional guys in my own home. Our 12 yr-old doesn't actually understand what pornos are. Most of the purchases were throughout the week after I was at the office (M F 8-5) and my boy was at college. I inquired if there is in whatever way someone was engaging in my wire from the distant area, they mentioned that's difficult. I requested since I reside in an appropriate. Complicated, they mentioned the films were requested from my house, them all from my DVR in my own living rm. I reside in a-2 bdr appropriate and there's no means these might have been requested in my own existence. The costs on Sunday, 9/27 needed been completed in my own existence plus they weren't. I watch-football all day on Sundays, my boy wasn't at home that evening, he was in a friendis house. I told them-this which nobody was at home throughout the day hours that week plus they insisted again that it originated from my house. Obviously, pictures of some pervert splitting into my house and purchasing pornos while we were eliminated found brain, they mentioned again there is no additional method any break on the finish occurred. I've discovered data there are illegitimate black-boxes which are offered and all of the thieves have to do is lookup rules on the site plus they may then enter somebodyis wire, including purchasing payperview. Comcast isn't getting my criticism significantly, I'm scared since somebody is splitting into my house while we're not below simply because they WOn't recognize that it may be any kind of illegal action. I noticed a tale in one repetition at Comcast (my 2nd or 3rd phone) that there is just one additional similiar criticism he'd individual understanding of which was when he says the spouse accepted to purchasing the adult films. I insisted again and again again that there's no man in my own home apart from my 12 yr-old boy, I experienced as though these were meaning quietly that possibly my 12 yr-old 7th grader was purchasing the adult without my understanding, in my own little 2 bdr apt. There have been also some costs on my 9/19 expenses from 8/22, four films. Used to do not focus on my 9/19 bill or I'd have reported earlier. They mentioned there is no means they might take away the costs, requiring these were mine. They did inform me just how to place a stop about the payperview, that we did. I requested to talk to a boss, they mentioned there is no supervisor present. I expected to get a telephone # to document a, they mentioned there's no quantity for this-but I will send confirmation of wherever I and my boy were during a few of the costs (function and college) and that I may also incorporate a complaint using the faxed info and that I might create towards the "government" customer service in Fife, California. Therefore, I've to leap through a variety of hoops to obtain them to research this. I've named the Sheriff nowadays and quit a vm for his helper to contact me. I'd enjoy a study to find out easily possess a pervert in my own house or if it's on Comcast. I'd like these costs eliminated, I WOn't purchase another personis dirt. I'd appreciate if Comcast might consider this significantly and never imply it had been my12 yr-old boy or that I'm being dishonest. I understand, through web searches, that Comcast understands the illegitimate action when it comes to stolen wire and unauthorized costs, however they aren't going to consider any responsibility for this, alternatively they create their devoted, long haul clients feel like they're to blame. Please evaluate this as rapidly as you can. Thanks for the time.
0 comments