My mom was receiving military pension benefits from my dad's service in the army, after he died. $652.00 per month.
When SHE died, 3 years later (thanksgiving day) Bank of America stated I had taken this pension money from her account and spent it.
I explained to the branch manager that I did not even know she had an account with Bank of America, so how could I have done this? He was extremely rude to me, and told me that essentially, I was a thief.
I simply mailed back each and every letter they sent, over this past year, with the address label blacked out and "DECEASED, RETURN TO SENDER" label on it.
I never had the money. Over and over I have explained this to Bank of America, in person and on the phone and today, I was notified they have placed me into COLLECTIONS. Talk about ruining your credit. BOFA had that money, and is not paying it back to the government as they should.
Instead they are accusing me, and trying to place the blame on me. Thanks very much, BOFA. Your business is failing and this is one of the reasons why: Consumers, "We the People" are outraged at the behavior your branches exhibit towards customers. This caused us to move all our accounts to other banks.
NEVER, but never, trust BOFA. They don't care about you. It's all about their money. RIPOFF.
Collections, indeed. We'll see.
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