We were a customer of Fremont Loan and Investment and always submitted our monthly payment 2 weeks in advance. We never had a problem with them until they told us that they had sold our loan to OCWEN.
I tried to call OCWEN many times in order to get a loan number from them but without a loan number you don't get to talk to anybody in this company. So I called Fremont and they told me to wait. I made the June payment on 5/14 to Fremont and then on 6/ 10 we rceived a "payment reminder" from Ocwen, the first letter we ever received from them) which included the June, July and August payment.
I called the number on that letter (from their collections department) and asked them if that is the companies way to greet new customers: with letters from the collections dept. The lady told me that they had received our june payment from Fremont and I asked her to send me a written statement that we are OK with our payment.instead, we received another payment reminder for the month of July and August, no confirmation that they had received the June payment.
Each time I call them they are telling me that we are fine with our payments and each time I ask them to send us a corrected statement and instead we get payment reminders.
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