On October 16th my husband and I went to mohegan sun casino, we used the atm and was given a message that the transaction had been denied by financial institution. We spoke with someone from the cashier dept, along with a line of others who had the same problem. The lady behind the glass said the atms were down and to try again in a about 10- 15 min. We walked around a bit and went to another atm. Again the atm denied our request, went back to a cashier and was told it had been up and down for a few hours and to keep trying. So we did. Little did we know that every time we tried our bank account was being charged! Finally another patron of the casino saw us at the atm and said to stop using it as she called her bank and found out that the money was being deducted from her account. We again went to a cashier worried of what was happening. She said the casino has nothing to do with the atms and they would be happy to do a cash advance if the atm wasnt working. We had planned this trip for awhile and decided it would be safer to do a cash advance then risk the atm. We paid the outrageous fee for the cash advance and tried to enjoy our time. The next morning we checked our bank accounts only to find our worst fears the atm company stole our money.
The problem I have is why would a Mohegan sun employee offer a cash advance with a a high fee? Was Mohegan sun cashing in on this situation? Why were they allowing patrons to use the atms even when they knew people were having money taken out of their accounts without receiving cash. Once, I started reading about the company involved, I was alarmed at the fact that this has happened before and that the President of Mohegan sun commented about a past situation similar to this one. So it is obvious that the casino was aware of what was going on and did not do anything to warn its patrons of a potential problem.in the end people who traveled a long way or planned their trips in advance were in a particularly hard situation and with the casino offering cash advances it was a last resort for some to make the best of their experience. The casino made out on the deal, they enjoyed the advance fees in their pockets and the atm charges percentage. It was a win -win for them and a nightmare for their patrons. The casino made no attempt to help its patrons, no warning, no respect, no care for the people who are loyal customers.
ATM Services Company Stumbles Again
By Eric Gershon
The Hartford Courant
September 18
Mitchell Etess, the president and chief executive of Mohegan Sun, expressed confidence in Global Cash, saying it has until recently been dependable. The recent double-whammy mystified him, but he said he has "no doubt that they're taking the situation very seriously.""They are by far the industry leader, " Etess said. "In all the time we've dealt with them we've never had a single significant issue. Obviously it's odd and amazing that this has happened in two different aspects of their business two weeks apart. It is so far out of the norm, it's shocking."
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