I went to the Four Winds Casino in New Buffalo, MI, on 9/14. I don't make very much money, so I rarely go to the casino and when I do, it's for a special occasion and I never spend more than 100 dollars.
I went to the Global Access Cash ATM machine in front of the casino, agreed to the 3.00 fee, and tried to take out 100.00. The machine did not give me ANY cash. I took the receipt up to the cage and they said they couldn't help me, even though the receipt said "If machine does not dispense cash, take up to the cage for your money." They told me it would be on hold and then get put back in my account. I went to a Fifth Third ATM, which worked, and took out another 100 dollars.
I called the Global Access customer service and the lady on the phone said that there was a huge issue with all of their ATMs during that weekend and to dispute it with my bank.
The 103.00 posted on Monday for the Global Access machine. I filled out a Reg E dispute with the bank. The dispute went through and I received ATM adjustment credit 3 days later, which I definitely needed!
TWO MONTHS pass, and on 11/24, my checking account is debited 103.00, which causes me to overdraw two transactions. I have never overdrawn my checking account! I was so confused. Turns out, Global Access DENIED MY DISPUTE, claiming that I had received my cash from 9/14, which I most definitely did not!
I called their customer service line and they told me (and apparently hundreds, maybe thousands) of other ATM users that their disputes were denied because their ATM cash amounts matched! Excuse me? So thousands of people were lying about their disputes?
So now I'm out almost 200 dollars because of charges and I am so angry. I need some help!
0 comments