I signed up for a trial product of a product called *Green Tea Purity* — it is a weight loss/energy aid. I paid $5.95 for shipping and handling. This showed up on my credit card as*JRV-SUPPLEMENTS, phone number: (574) 207-4398* — A Few days later, I saw a charge on my debit card for $74.82 under the name *PERFECTHEALTHSUP* and phone # (303) 325-3521 — after some research I found that these companies are the same — those two phone numbers lead to the same answering service. On 09/28/09 - I called and asked for a refund that day. They said they could not find my order even though I provided them with my name, address, email address, phone #, and credit card number that THEY billed. They said to wait for an email with an order number. That day, I did receive an email with the following:
Thank you for your purchase of 1 x Green Tea Purity.
We have successfully processed your order.
We hope you enjoy the items that you have purchased.
We deeply appreciate your business and hope to hear from you soon.
Your order ID is: GTP-413-1639370752
Total Charges: 5.95
Statement on your credit card would appear as JRV-Supplements 1-574-207-4398
Just for my own record, I searched my email from the last few weeks and was unable to find this email in its original form. Because they never sent it when I first placed the order.
On 09/28/09 (still the same day) - I then called and gave them an order number and they were able to find my account. I asked what the charge was about and they said that they charged my credit card because I signed up for a TRIAL period and I had not called in the allotted time window to cancel. They said the trial period is 15 days and after 15 days they start charging for the full product line. I explained to them that I placed the order on the 09/22/09 and they charged my card on 09/27/09 — only 5 days later.
I also explained that I had not even received the product. They said that the reason I have not received it is because they ship from CHINA and it can take two weeks. I also asked them how it is possible to try a product and evaluate it within 15 days if it takes about 14 days to even get delivered from China?
They did not have an answer, just the standard scripted *I apologize. But...*
After insisting and arguing with them and their manager, they said they would be able to issue a full refund in 5-7 business days. I called on October 6th to follow up — they said that the refund was being processed and has been *Escalated* to the refund department. When I ask to be transfered to the refund department, they tell me that they are unable to do that. They asked me to wait 24-48 hours for an email updating me on the status of my refund. It does sound as if they are taking notes on the account — since they are able to tell me when the last time I called and what my concern was. After 48 hours, I called again and said that I have not received the email or my refund. They said to wait another day to get the email. I waited another day and still have not received an email or refund.
Today is October 09 and I still have not received the product.
I checked online and there is an entire message board dedicated to this scam. Http://usashameboard.com/bycompany/green-tea-purity-a126060.html
It sounds as if the company operates under several different business names. A lot of people who play games on Facebook are able to get *extra* points by signing up for trial versions of things and get scammed into this. Getting your money back is nearly impossible.
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