Ipoff: Discover failed to cancel card when requested on 4/17/02. Never responded to 4/17/02 request for cancellation regarding cancellation of card. We destroyed our cards and never used them again. Discover then allowed unauthorized charges for merchandise we had not ordered to a card we had cancelled.
In 2003 Discover sent us a bill for items that were not authorized by us. We sent them a letter contesting the charges and again sending them a letter requesting they also cancel card as asked to do in 2002. On March 27 we received a letter from Discover saying we owed $69.70 but they would cancel the card.
We sent them another letter on May 27 saying we had contested all the charges they kept billing us for and that we would not pay for any of it as they were all unauthorized charges on a cancelled card. They then sent us a letter asking for all the info on the disputed items. We advised we had already provided them this info. Then we got a bill dated June 11 stating we owed $36.00 (we don't even know what for) and then they added a late fee of $15.00.
We are at our wits end. It is a vicious circle and we can't kill it. We have not authorized any charges since 4/17. Anything after that is unauthorized by us as we don't even have the cards.
What can we do to get this stopped? We have excellent credit and don't want it ruined by a company that doesn't care.
Judith D. & Doug W. Stanaland
1710 Beach Dr SW (Former Address 1206 Liberty Landing
Calabash, NC 28467 Winnabow, NC 28479
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