My monthly payments are sent automatically (and electronically) from my bank. I set up the payment dates a year in advance. Now, after several months of consistent due dates, they changed the due date and I didn't notice it. The payment arrived two days late, but before the statement cycled, and I got soaked $39.00. Supervisor Anitra Jones not only refused to consider reversing the change, but wouldn't let me speak to another supervisor. She told me I had to write the bank's correspondence unit, of course hoping I would give up and concede the $39.00. It doesn't matter that I've been a bank customer for years... They could care less about keeping their customers happy. This isn't the first time they've tried to rip me off.
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