Complaint / review text:
This company has struck me several times with very bad service and extremely unresponsive ways to react on my complaints.
My wife and I had used them once to send money to Peru and it tookforever to get the money there. Plus, they charged more then wasadvertised. As a result we stopped using it. A few months later, Xoomsent us a code to waive charges and allow us to send a free transfer. We thought, well, let's give it another try, used the EXACT samedetails we used before, applied the code and received a confirmationthat the money was transfered.
A day later, we received an email that the money cannot be deliveredbecause of fraud. We immediately called and reassured them that therewas no fraud happening and that we indeed wanted the money to be sentto Peru, just as we have done it before...
They apologized and told us to do it again... And guess what: Now thecoupon code didn't work any more. After talking to them, it was obviousthat the initial transaction was only canceled so that we could notbenefit from the free transfer and that they wanted us to pay... It wasso ridiculous and unbelievable.
After about 30 minutes on the phone, the agent told me that they wouldmake an "exception" and let me use the code again. (What kind ofexception is that, anyways... I was blocked from using the code in thefirst place...) Anyways, so we tried another time, again using theRIGHT details, address, credit card numbers, etc, just as the agent hadtold me.
Another day went by and boom, transaction was marked fraudulent again, only that this time the company would not respond to my question of whythat was the case. They finally admitted that I had to do it againWITHOUT the coupon code and that it will work then for sure. Total ripoff. So basically the code was only bait to get me to use their site...
On top of it, they charged my credit card in both cases, blocking atotal of $1000 dollars, maxing out my limit and ruining my niecesbirthday whom the money was for. We then had to take out cash fromanother card and go to Western Union. Within 10 minutes the money wasthere.
Xoom took almost a week to refund my money and never replied to complaints regarding the false advertising of a coupon code.
Don't work with this company, they promise you things they cannotdeliver, their customer service is very slow and incompetent and on topof it, they take forever to deliver the money.
I wonder how companies like this can stay in business...