On August 4th my mother-in-law - who lives in Madrid, Spain - sent me 2,000 Euros with MoneyGram. It was not the first time when she did this and it was like a gift to us - first of all, my car is broken and I need to fix it right away to get to the work every morning and second, on August 6th was my husband's birthday... Anyway, she sent those money and then, in the same day, she comunicated the reference number to me, verbal, by internet - nothing written...
Because it was too late for me to go and pick up these money at that time I was just waitting for the next day, when I finished my work (1:30 PM). I went straight to the MoneyGram office, I filled up that form with all the details: reference number, my name, my address, my mother-in-law name, the exact amount I was expecting, the place where transaction was sent from and, of course, my signature. Plus my ID, which I have to show every time...
BUT the MoneyGram employee told me that she cannot do anything, those money were already picked up! I tought I gonna fall.
I asked if this is a joke but she told me that she cannot help me anymore and that I have to call 1-800-MoneyGram.
Which I did. That's how I found somebody from North Carolina took my money few hours after my mother-in-law sent them! They asked me to go to the police, because the transaction looks OK for them, against everything I tried so hard to make them understand: that this is a stealing and so on...
I went to the police. But they asked me for a proof: how can I be sure that thing really happened as long as I don't have a proof? And they said it looks more like a MoneyGram inside job, it's odd how somebody from outside had so many details about the transaction, about me and about the sender so fast...!?
I call since August 5th MoneyGram four times. Today they just told me that I have to contact the police from North Carolina, because it's not MoneyGram's problem anymore and because the transaction looks fine for them anyway. Plus, those money were not insured, they said they don't do that.
I asked them how can I do that, what am I suppose to do: take the train, go to North Carolina (where in North Carolina, by the way?) on my expenses, ask them to find... Who?
The answer was: yes... The MoneyGram International believes that everything looks fine and that person who took my money had all what they need, all the informations. So, from now on, it's a police job.
My question was: don't you suspect your employee at all? And the answer was: no.
Now I really don't know what to do: those money are gone, no insurance for them, no answers, no nothing.
I want to sue MoneyGram for all the trouble that it cause to us: a car still in bad shape which is suppose to thake to the work every day and a birthday present missing. A woman worried-sick in Spain and our disappointment...
What's left to be done...?
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